Open Basket Policy
We offer an Open Basket option for both UK and international customers.
What Is an Open Basket?
An open basket allows you to place multiple orders over time through our website or during live sales. You'll pay for each order as you place it, but your items won't be dispatched until you choose to close your basket.
Why Do Customers Like Open Baskets?
Combining multiple orders into a single shipment can help you save on shipping costs.
For UK customers, standard delivery is £5 for orders under £100. By combining several smaller orders into one shipment, you may be able to reduce or even eliminate your shipping costs.
Combined UK orders totalling more than £100 qualify for free shipping, so many customers choose to build their basket over time before requesting dispatch.
For international customers, shipping costs vary by destination (please see our Shipping Information page for details). However, combining several orders into one shipment will almost always reduce your overall shipping costs.
How to Start an Open Basket
When placing your first order, select the following option during checkout:
👉 Start a New Open Basket
Your order will be picked and added to your open basket.
If you'd like to continue adding items, simply select the following option each time you place another order:
👉 Add to My Existing Open Basket
When placing your final order, and when you're ready to receive your items, select:
👉 Close My Open Basket
This lets us know that you're ready for all of your orders to be shipped together.
We'll then calculate any shipping charges that apply. If additional shipping costs are due (for example, for international orders or UK orders with a combined value below £100), we'll email you a shipping invoice together with a secure payment link.
How long can I keep my basket open?
Open baskets can remain open for up to six months from the date of your first order.
If your basket reaches the six-month limit, we'll contact you to arrange shipment.
Can I add items from both live sales and the website?
Yes.
All orders, whether they're placed during a live sale or directly through the website, are paid for through the website.
Simply follow the instructions outlined in this policy each time you make a payment, regardless of where your order originated.
When will my items be dispatched?
Once you've placed your final order and selected Close My Open Basket, your order will be added to the next available postal run.
We currently dispatch orders every Wednesday and Friday.
- Orders closed by Monday evening will usually be dispatched on Wednesday.
- Orders closed by 11:00 a.m. on Thursday will usually be dispatched on Friday.
- Orders closed after 11:00 a.m. on Thursday will be dispatched on the following Wednesday.
Please note that dispatch schedules may occasionally change during holidays, busy periods, or unforeseen circumstances.