Open Basket Policy
Collect your favourite crystals over time, then have your paid orders sent together in one shipment. Available to UK and international customers.
Why open a basket?
Combine purchases from our website and live sales, paying for each order as you shop. We hold your crystals until you're ready to send everything together — helping you save on delivery.
Free UK shipping over £100
UK delivery is £5 for orders below £100. Combine your purchases into one basket worth over £100 to qualify for free UK shipping.
Lower international shipping costs
Combine multiple purchases into one parcel instead of paying separate delivery charges for each order. This will usually reduce your total shipping costs. Final charges depend on the destination and parcel.
How it works
Pay for each crystal order as you shop. We hold your purchases safely until you ask us to ship them together.
Start a new Open Basket
Place your first order and select Start a New Open Basket at checkout. We pick your items and hold them for you. You pay for each order when you place it, including live-sale purchases.
Keep adding crystals
Whenever you buy more, choose Add to My Existing Open Basket. Your paid orders are kept together.
Close your basket
When you're ready, select Close My Open Basket on your final order. We'll calculate any shipping due and email a secure payment link if required (for international orders or UK baskets below £100). Once payment is complete, we'll arrange combined dispatch.
How long can I keep it open?
Up to six months
Your basket can stay open for up to six months from the date of your first order. If it reaches that limit, we'll contact you to arrange shipment.
Frequently asked questions
Select a question to see the answer.
Can I combine live-sale and website purchases?
Yes. Both live-sale and website orders can be combined in your Open Basket. All orders are paid for through our website, so select the appropriate Open Basket option each time you check out.
Do I pay for my crystals straight away?
Yes. Each order is paid for when placed. The Open Basket option holds your purchased items for combined delivery; it does not delay payment for the products.
How do I qualify for free UK shipping?
Combine your orders into one basket. UK baskets with a combined value over £100 qualify for free shipping. UK delivery is otherwise £5.
How much will international shipping cost?
Costs vary by destination and the size and weight of your combined parcel. Combining orders will usually be cheaper overall than sending them separately. See our Shipping Information page for estimated rates and customs information.
How do I close my Open Basket?
On your final order, select Close My Open Basket. We'll calculate any shipping due and email you a secure payment link if required, then arrange dispatch.
How long can I leave my basket open?
Up to six months from the date of your first order. We'll contact you to arrange shipment if your basket reaches the six-month limit.
When will my combined parcel be sent?
Our usual postal days are Wednesday and Friday. Baskets closed by Monday evening are usually sent Wednesday; those closed by 11am Thursday are usually sent Friday. Baskets closed after 11am Thursday are dispatched the following Wednesday, subject to any outstanding shipping payment and occasional schedule changes.